September 1, 2020

Send Your Customers Something Physical • Inkling Creative

We all know this. The prevailing wisdom of the day is that “print is dead” and it’s not coming back. I mean, look around, everything is digital. Everyone is online. And while this isn’t necessarily bad, we want to say something that may seem counterintuitive:

Send your customers something physical.

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Send Your Customers Something Physical • Inkling Creative

Having something physical that you can touch, smell, and experience, feels…different. Delightful. Distinct. Beautiful.

Because of Covid, no one denies that things are different now. Increasingly, people are separated from one another. People are craving physical touch. People want something they can hold on to. And while a letter is no replacement for a person, it’s certainly better than an email.

People want something they can hold on to. And while a letter is no replacement for a person, it’s certainly better than an email.

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Think about it. How do you feel when you get a letter? Like you, people (both existing customers and potential customers) love  getting, sharing, and talking about the right piece of mail. Why? It makes an impression

And that’s what you want for your brand, right?

So, defy cultural norms. Make an impression. Send some mail.

If you want to try direct mail or EDDM, let us know! We are happy to help.


Lauren Waller


Greetings! I'm the Founder and Creative Director of Inkling Creative. A traumatic brain injury survivor, my fascination with how people understand and remember information has shaped my approach to branding, design, and communication.

Drawing from neuroscience, design, and a Christian worldview, I help organizations communicate with greater clarity so their ideas can be understood, remembered, and acted upon. I live in Florida with my husband and two children, and I enjoy books, photography, classical music, and the enduring beauty of well-crafted print.

You can reach me at lauren@inklingcreative.ink. Let's chat!

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